Terms of service

OVERVIEW

This website is operated by Aure & Ivy. Throughout the site, the terms "we," "us," and "our" refer to Aure & Ivy. By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.

Any new features or tools added to our store will also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. Your continued use of the site following such changes constitutes acceptance.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful purpose nor violate any applicable laws in your jurisdiction. You must not transmit any malicious code or viruses. Any breach of the Terms will result in immediate termination of your services.

SECTION 1.1 – SHIPPING, DUTIES & TAXES

International customers please note: Import duties, taxes, and charges are not included in your order total and are the responsibility of the recipient. These fees are determined by your country’s customs policies and are not controlled by Aure & Ivy.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand your content (excluding credit card data) may be transferred unencrypted across various networks and adapted to fit technical requirements. Credit card information is always encrypted.

You agree not to reproduce or exploit any part of our Service without express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We aim for accuracy but do not guarantee that all information on this site is complete or current. The content is provided for general information only. We reserve the right to modify content without obligation to update users.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICING

Product prices and availability may change without notice. We reserve the right to modify or discontinue the Service at any time without liability.

SECTION 5 – PRODUCTS & SERVICES

Our products may be available exclusively online and in limited quantities. All returns or exchanges are subject to our Return Policy.

We have made every effort to display our products accurately but cannot guarantee color accuracy across all screens. We reserve the right to limit sales by region, individual, or order.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We may refuse or cancel any order at our discretion. This includes orders with duplicate addresses, accounts, or payment methods. If your order is changed, we will attempt to notify you.

You agree to provide accurate purchase and account information. Once placed, orders cannot be changed, including address or personalized details such as engraving.

SECTION 7 – OPTIONAL TOOLS

We may offer third-party tools “as is” without warranties. Use of these tools is at your own risk. New features added to the site will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

We may include links to third-party sites. We are not responsible for their content or services. Review third-party policies before engaging in any transactions with them.

SECTION 9 – USER CONTENT

By submitting content (feedback, suggestions, etc.), you grant us unrestricted rights to use, edit, and share it. We are not obliged to maintain confidentiality or compensate for submissions.

Your submissions must not violate any rights or include harmful or unlawful material.

SECTION 10 – PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, information may contain typographical errors or inaccuracies. We reserve the right to correct such issues at any time without notice, including after an order is placed.

SECTION 12 – PROHIBITED USES

You may not use the site for any unlawful or unauthorized purpose, including but not limited to violating intellectual property rights, spreading malware, or engaging in fraudulent behavior. We reserve the right to terminate your use of the site for violating any of these prohibitions.

SECTION 13 – LIMITATION OF LIABILITY

All services and products are provided “as is” and “as available” without warranties. Aure & Ivy shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Aure & Ivy and our partners, employees, and affiliates from any claims arising out of your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remainder shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party. We may terminate your access if you violate any part of the Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Aure & Ivy and supersede prior communications or agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of [Insert Country/State of Legal Incorporation].

SECTION 19 – CHANGES TO TERMS

You can review the latest version of our Terms on this page. Continued use of the site following any changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms, please contact us at:
info@aureandivy.com

SECTION 21 – SHIPPING ESTIMATES

Orders within the European Union typically arrive within 6–15 business days after fulfillment. International orders may take 8–17 business days depending on destination.

Please allow an additional 5–10 business days for personalized jewelry orders, as these are carefully crafted to your unique specifications.

We work with trusted courier services to ensure reliable and secure delivery.

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